Frequently Asked Questions
Everything you need to know about your Matrix Fitness journey.
What is the standard delivery time for large equipment?
Standard delivery for treadmills, ellipticals, and strength equipment typically takes 7-14 business days. Our logistics team will contact you directly to schedule a specific delivery window.
Do you offer professional installation services?
Yes, we offer professional 'White Glove' installation. Our certified technicians will deliver, assemble, and test your equipment in your room of choice, ensuring everything is calibrated for immediate use.
What kind of warranty comes with Matrix Fitness products?
All Matrix products come with a comprehensive manufacturer’s warranty, which typically includes lifetime coverage on frames, and varying terms for parts, electronics, and labor depending on the specific model.
What is your return policy for fitness equipment?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, you can return it within 30 days of delivery. Please note that return shipping fees and a restocking fee may apply.
Are financing options available for my purchase?
We provide flexible financing options through our partners, allowing you to pay for your equipment in monthly installments. You can check your eligibility during the checkout process without affecting your credit score.
How do I maintain my equipment for long-term use?
We recommend wiping down surfaces after every workout and performing a deeper inspection every three months. Detailed maintenance guides for each machine are included in the user manual and available on our website.